top of page

TOOLS & TECHNOLOGIES

MY TOOLKIT FOR TURNING IDEAS INTO EXPERIENCES

FIGMA

MIRO

PHOTOSHOP, ILLUSTRATOR

SKETCH

CHATGPT

CLAUDE

MICROSOFT COPILOT

FIGMA MAKE

GOOGLE ANALYTICS 4

MICROSOFT CLARITY

CRAZY EGG

SURVEY MONKEY

JIRA

95%

85%

90%

95%

90%

85%

80%

80%

85%

85%

85%

85%

90%

ADOBE XD

95%

ZEPLIN

90%

STORYBOOK

70%

VS CODE

75%

DRAW.IO

85%

ChatGPT Image Mar 20, 2026, 01_24_59 AM.png

I'M

ABRAHAM

User Experience & Interface Designer who loves making beautiful websites and apps.
Resume
Skills

I’m a Design Director with 20 years of experience turning complex challenges into intuitive digital experiences. I lead teams from strategy and research through design and delivery, creating products, design systems, and AI-powered journeys that help people get things done. With a background in computer science and psychology, I bring human understanding and technical curiosity to my work, using AI to explore, prototype, and create, while keeping people at the heart of every experience.

STRATEGY & LEADERSHIP

  1. Experience vision

  2. Design leadership

  3. Stakeholder alignment

  4. Competitor analysis

  5. SWOT analysis

  6. Opportunity prioritisation

  7. Experience roadmaps

  8. Success metrics

  9. Design governance

RESEARCH & INSIGHTS

  1. Stakeholder interviews

  2. Contextual inquiry

  3. User interviews

  4. Persona development

  5. Research synthesis

  6. Mind mapping

  7. Usability testing

  8. A/B testing

  9. Heatmap analysis

  10. Data & behaviour analysis

EXPERIENCE DESIGN

  1. Use case mapping

  2. Information architecture

  3. User flows

  4. Journey mapping

  5. Service blueprinting

  6. Storyboarding

  7. Moodboarding

  8. Wireframing

  9. Visual & interaction design

  10. Inclusive & accessible design

  11. Interactive prototyping

AI & CONVERSATIONAL UX

  1. Conversational journeys

  2. Conversation flows

  3. AI agent workflows

  4. AI-assisted research

  5. AI-assisted ideation

  6. AI-assisted prototyping

  7. Design-to-code workflows

  8. Human handoffs

  9. Error recovery

  10. Conversation testing

DESIGN SYSTEMS & DELIVERY

  1. Brand guidelines

  2. Style guides

  3. Component libraries

  4. Design tokens

  5. System documentation

  6. Stakeholder reviews

  7. Developer handover

  8. Design quality assurance

  9. Accessibility checks

  10. Design system governance

  11. Outcome measurement

  12. Continuous optimisation

Process

View the case study below to get a detailed overview of the process I use to design my projects.

PORTFOLIO

MY LATEST WORK. SEE MORE

Experience

2019

Quess Corp (MediaKind)

UX Manager at MediaKind, Ericsson Media

UX Manager at MediaKind (an Ericsson Media company), driving UX strategy and leading end-to-end design across products to deliver scalable, intuitive, and user-centric media and streaming experiences, while collaborating closely with cross-functional teams to ensure business impact.

2014-2018

Reliance Industries Ltd. - JIO

UX Architect and Product Manager 

Executing UX and Interaction design for Omni-Channel platforms across verticals such as Telecom (JIO) and Fashion & Lifestyle (AJIO). Responsible for deliverables from requirements gathering to tech handover to releases. 

2013-2014

Target Corporation

Product Lead and UX Consultant
Leading user experience and interaction design along with accessibility for the 2nd largest retailer in USA. Responsible for deliverables from requirements gathering to tech handover

2013-2014

CapGemini Consulting

Product Lead and UX Consultant

Managing and spearheading product, with respect to requirement gathering, personas, usability tests, concept sketching & wire-framing, prototyping and design etc...

2019 - 2026

Ooredoo Oman

Head of Digital Experience

Heading the product design, customer journey and experience design for all digital products/touch-points in Ooredoo Oman (OO). Establish, train and develop a Design thinking culture within the organization. Standardize a digital branding guideline that can be used across the organization.  

2018

AXIATA Group - Dialog
UX and Design Chief Manager
Responsible for taking digital products from concept to launch by gathering requirements, analyzing consumer usability, developing information architecture, creating an interaction design and building design interfaces.

2026 - Present

Genpact

Director, UX and Design

Leading UX strategy and design across banking, retail and employee experience, shaping AI-powered journeys and scalable design systems. Guide teams from discovery through delivery, aligning user needs with business goals.

2009-2013

TouchWeb Technologies

UX Architect and Product manager

Overseeing the company's Product and UX strategy and managing overall product development. Was also involved in marketing and selling company's products and services.

2006-2008

JGE Enterprises

Tech Lead

Leading Development, Database Design, Application Design and Site Architecture design using technologies such as ASP.NET, PHP, MySQL, CSS, JavaScript and HTML.

Portfolio
Experience

education

Executive MBA

Information systems (2009-2010)

IIMA

Bachelors in Technology

Computer Science and Technology (2000-2004)

Cochin University of Science and Technology (CUSAT)

Certificate in Psychology

License H5PBQDPG2CUQ (View)

University of Toronto

Certified Usability Analyst (CUA)

License 20207762 (View)

Human Factors International

Google UX Design Certification

License CRH33W382BAJ (View)

Google LLC

Google Digital Marketing Certification

License B7Q 2XH 9G7 (View)

Google LLC

Master in UX and Interaction Design

License UC-89I4EQP1 (View)

Udemy Academy

Human Centered Design by IDEO.org 

License 6656-2076513 (View)

Acumen Academy & Novoed

Google Analytics  IQ Certified

License 7494001 (View)

Google LLC

Certified Scrum Master

License 000221301 (View)

Scrum Alliance Inc. 

UX Certification in AR/VR/MR/XR

License DNJWEAE8PR9H (View)

University of Michigan

Critical Thinking by de Bono Thinking Systems

Ideas Management Consultants, Dubai 

Education
Contact
CONTACT

If you have any questions, comments, feedback, or you'd just like to reach out, please don't hesitate to get in touch by e-mail or via LinkedIn. I'd love to hear from you!

​

danny.mail.me@gmail.com

  • White LinkedIn Icon

Success! Message received.

© 2026 by Abraham Daniel.

bottom of page